- We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
- We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
- Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
- The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
- Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.
If the basis changes then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
- Information we process because we have a contractual obligation with you.
So that we can carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
1.1. verify your identity or confirm your shipping address
1.2. sell products to you
1.3. provide you with our services (such as posting your order to the address provided to us).
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
- Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally.
We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at firstname.lastname@example.org. However, if you do so, you may not be able to use our services further.
- Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation or for the purposes of taxation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
- Information sent to third parties.
4.1. My Pretty Week uses Royal Mail’s click and drop service to print shipping labels. Your address information is securely transmitted to the click and drop portal via Shopify.
4.2. If your order is to be sent via courier, your name and address information will be passed on to the courier company.
4.3. We will never pass on or otherwise send your information to third purposes for marketing purposes (including signing you up to mailing lists) without your consent.
- Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. My Pretty Week never has access to it.
- Sending a customer service message to us
When you contact us, whether by telephone, through the Etsy conversation system, our website contact form or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person or organisation (such as Royal Mail if your complaint is with regards to an order that has not arrived, or has arrived damaged), we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Disclosure and sharing of your information
- Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
We also receive your contact information when you place an order with us or contact us via Etsy conversations, the My Pretty Week website contact form or email.
- Data may be processed outside the European Union
My Pretty Week is based in the UK.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.
For example, some of the software we use for administrative or data storage purposes may have been developed in the United States of America or in Australia.
We use the following safeguards with respect to data
transferred outside the European Union:
9.1. the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union.
Access to your own information
- Access to your personal information
10.1. At any time, you may review or update personally identifiable information that we hold about you, by contacting us at email@example.com
10.2. To obtain a copy of any information that is not provided on our website you may send us a request at firstname.lastname@example.org
10.3. After receiving the request, we will tell you when we expect to provide you with the information.
- Removal of your information
If you wish us to remove personally identifiable information from our records you may contact us at email@example.com or by mail to Lisa Sumpter, My Pretty Week, 52 Herrick Way, Wigston LE18 3LR England, United Kingdom.
- Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
- How you can complain
13.2. If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
13.3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/
- Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
14.1. to provide you with the services you have requested;
14.2. to comply with other law, including for the period demanded by our tax authorities;
14.3. to support a claim or defence in court.
My Pretty Week retains information for 6 years.
- Compliance with the law
However, ultimately it is your choice as to whether you wish to use our services.
16 CookiesCookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
- to track how you use our website
- to record whether you have seen specific messages we display on our website
- to keep you signed in our site
- to record your answers to surveys and questionnaires on our site while you complete them
- to record the conversation thread during a live chat with our support team
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.